It is not clear if an expired basic membership loses access to read these forums and/or to ask questions. Surprisingly searching for the word expiry gets no results, so maybe this is a really dumb question eh?

You get access to all our products, product updates and support forum during your subscription period. In other words you do not get access to our products, product updates and support forum if you do not have an active subscription.

The existing membership plans are only different to each to other by their respective validity periods.

1. Basic: 30 days plan
2. Standard: 12 months plan
3. Unlimited: No Limits

It is also explained in detailed in the membership purchase page. www.virtueplanet.com/membership/sign-up

Given that elsewhere the explanation has been provided that Basic Membership is intended to be the pathway for people to buy a template and in effect provide one month of free support, wouldn't it be reasonable to allow expired memberships to retain read only access to the support forums so we can refer back to our own support answers and review others as we need to help us make better use of the provided templates and also send more people your way?

This would satisfy the need that people pay for upgrades / new products and always have the option to pay for further support needs, and generate a fair bit of ongoing goodwill very cheaply. I am about to purchase another template for a Wordpress site and note the support is ongoing, for the specific template only, for whatever the commercial life of the theme is before it is removed from themeforest.

This is just a suggestion I would appreciate you to consider. As I have made obvious elsewhere, I am an amateur when it comes to Joomla and, whilst I am a fast learner, it would be really helpful to still be able to read about template specific issues when the purchase support period expires in a few days time. Thank you.

Thank you for your suggestion.

I would also like to inform you that we are going to abolish Basic Membership option very soon and bring on Single Product Purchase option with Unlimited Validity.

when will we know about the single-product option?
my subscription expires in a couple days and i'm considering my options.

also, i had a question about the renewal discount, but it was answered in this other post:
www.virtueplanet.com/general-questions/1...ewal/index.php#15195
thanks
-dave

Single product purchase option is expected to be available by mid of September.

Hey Jumbo, I have a current membership butfor some reason am only getting the guest forums on here. I can't see any of the product forums to post up questions.

Could that be a hangover from previously having a 1 month membership to a 12 month?

Our system is showing that your account is working fine. Please log out of the site, clear cache of your browser and re-login. That should resolve the issue.