Since VirtuePlanet is offering non-tangible irrevocable goods we do not issue refunds after the purchase is made, which you are responsible for understanding upon purchasing items at our site. All license fees and payments are non-refundable.
If you find a bug in our software, you can report it in the forum and we will fix it in the next version. Finding a bug is not a reason to request a refund.
We do not issue refunds if:
- You just change your mind
- You choose not to use our product
- You find that our product doesn't suit your needs (We have live demos available for you before purchasing)
However, we understand that it is impossible for us to test our software on every platform and every configuration it may encounter on other servers. Therefore if you are unable to get our software up and running on your server in the first 7 (seven) days after purchasing the software then please contact us and we will do everything within our knowledge and experience to get our software to work on your server.
If we fail to achieve this we will happily give you a refund or exchange the product for a new product. You will need to provide us with full access to your FTP, MySQL and Joomla Admin consoles in order for us to debug and install the software, if you cant give us this access then we will not be able to give you a refund.
Refunds are only issued to the same email address and account they were originally purchased with.